Effective Date: 01-01-2025
Last Updated: 01-04-2025

Welcome to the Privacy Policy of GyanDhara RAS Academy, a trusted name in RPSC and UPSC preparation in Bikaner, Rajasthan. We understand that your privacy is of utmost importance. This policy outlines how we collect, use, protect, and share your personal information when you interact with our website, enroll in our courses, or purchase study materials from our online portal.

🔍 Information We Collect

When you visit [www.gyandhararasacademy.com], we may collect the following information:

• Personal Identifiable Information (PII): Full Name, Email Address, Mobile Number, Residential Address, and Educational Details.

• Transaction Details: Payment method, UPI, card details (processed via secure gateway).

• Device & Usage Info: IP address, browser, operating system, page visits, click behavior.

• Communication Records: Emails, feedback, customer service queries.

This data helps us ensure smooth service delivery, secure your accounts, and improve the overall experience for RAS/IAS aspirants.

🎯 How We Use Your Data

We use your information in the following ways:

• Registering you for our RAS and IAS coaching programs

• Communicating about course schedules, test series, seminars, and updates

• Sending transactional and promotional SMS/emails

• Delivering books, merchandise, and study packages

• Enhancing our website content and user interface

• Resolving grievances and providing support

🔐 How We Protect Your Data

We use SSL encryption, firewall security, and verified payment gateways to ensure your personal data remains confidential and secure.

🤝 Third-Party Sharing

We never sell your data. However, your data might be shared with:

• Payment processors (Razorpay, PayU, etc.)

• Courier services for book deliveries

• Analytics tools (like Google Analytics) for usage insights

🍪 Use of Cookies

Our website uses cookies to understand your preferences and improve performance. You may choose to disable cookies via your browser settings.

📩 Your Rights

You have the right to:

• Access your data

• Update or delete your personal data

• Opt-out of promotional communication

For such requests, write to us at gyandhara4@gmail.com